Return & Refund Policy
Last Updated: February 2026
At Tripzen, we understand that travel plans can change. This policy outlines the terms and conditions for cancellations, refunds, and modifications to your bus bookings.
Cancellation Policy
Refund
More than 24 hours before departure
Full refund minus any transaction fees
Refund
12-24 hours before departure
Partial refund applied
Refund
Less than 12 hours before departure
No refund available
* Individual operators may have their own cancellation policies which may differ. Please check the operator's specific terms before booking.
How to Request a Refund
- 1
Locate Your Booking
Find your booking confirmation email or SMS with your booking reference number.
- 2
Contact the Operator
Reach out to the bus operator directly using the contact details provided in your booking.
- 3
Provide Required Information
Share your booking reference, passenger name, and reason for cancellation.
- 4
Receive Confirmation
You'll receive a cancellation confirmation and refund details via SMS or email.
Refund Processing Time
- Bank Transfers: 5-7 business days
- Card Payments: 7-14 business days
- Mobile Wallets: 1-3 business days
Important Notes
- Refunds are processed to the original payment method only.
- Service fees and convenience charges are non-refundable.
- No-show passengers are not eligible for refunds.
- Force majeure events may have special refund considerations.
Need Help?
If you have questions about our refund policy or need assistance with a cancellation, our support team is here to help.