Privacy Policy
Last Updated: February 2026
At Tripzen, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our platform.
Information We Collect
Personal Information
- Full name and contact details (phone number, email)
- National Identity Card (NIC) number for verification
- Payment information for booking transactions
Automatically Collected Information
- Device information and browser type
- IP address and location data
- Usage patterns and booking history
How We Use Your Information
Service Delivery
Process bookings, send confirmations, and provide customer support
Communication
Send booking updates, promotional offers, and important notifications
Safety & Security
Prevent fraud, verify identities, and ensure platform security
Improvement
Analyze usage patterns to enhance our services and user experience
Information Sharing
We may share your information with:
- 1Bus Operators: To process and fulfill your bookings
- 2Payment Processors: To securely process transactions
- 3Legal Authorities: When required by law or to protect rights
⚠️ We never sell your personal information to third parties for marketing purposes.
Data Security
We implement industry-standard security measures including:
- SSL/TLS encryption for all data transmission
- Secure servers with firewall protection
- Regular security audits and monitoring
- Encrypted storage for sensitive information
Your Rights
You have the right to:
Cookies & Tracking
We use cookies and similar technologies to enhance your experience, analyze usage, and personalize content. You can manage cookie preferences through your browser settings.
Privacy Questions?
If you have any questions about this Privacy Policy or our data practices, please contact our Data Protection Officer.
privacy@tripzen.lk