Business Terms & Conditions
Last Updated: February 2026
These Business Terms and Conditions govern the relationship between Tripzen Solutions (Pvt) Ltd ("Tripzen", "we", "us") and bus operators ("Operator", "you") who use our platform to manage bookings and sell tickets.
Operator Eligibility
To register as an operator on Tripzen, you must:
- Be a legally registered bus transport company in Sri Lanka
- Hold valid operating licenses from the National Transport Commission
- Maintain appropriate insurance coverage for passengers
- Comply with all applicable transportation laws and regulations
Service Agreement
By registering on Tripzen, you agree to:
Accurate Information
Provide truthful and up-to-date route schedules, pricing, and vehicle information
Service Quality
Maintain service standards and honor all confirmed bookings
Customer Support
Respond to customer inquiries and resolve issues promptly
Policy Compliance
Adhere to your published refund and cancellation policies
Subscription & Payment Terms
No Commission on Ticket Sales
Tripzen operates on a simple monthly subscription model. You keep 100% of your ticket sales revenue.
* Subscription plans and pricing vary based on features and vehicle count. See our pricing page for details.
Operator Obligations
- 1
Operate According to Schedule
Ensure buses depart and arrive as per the published timetable
- 2
Maintain Vehicle Standards
Keep vehicles clean, safe, and roadworthy at all times
- 3
Honor All Bookings
Guarantee seats for passengers with confirmed reservations
- 4
Handle Disputes Professionally
Address customer complaints and refund requests fairly
Prohibited Activities
- Overbooking or double-selling seats
- Misrepresenting vehicle type, amenities, or service quality
- Cancelling confirmed trips without valid reason or proper notice
- Charging passengers amounts different from booked prices
- Sharing login credentials with unauthorized personnel
Termination
Either party may terminate this agreement with 30 days written notice. Tripzen reserves the right to immediately suspend or terminate accounts for:
- Violation of these terms or applicable laws
- Repeated customer complaints or low service ratings
- Non-payment of outstanding fees
- Fraudulent or deceptive practices
Business Inquiries
For questions about these terms or to discuss partnership opportunities, please contact our business team.